FAQ

Ordering & Product Info

Your questions about sizing, carat options, and Satéur Gems®—answered.

Shipping & Delivery

Every Satéur piece is handmade just for you, then shipped worldwide with precision and protection.

For full details, visit our Delivery Information page.

Returns, Exchanges & Lifetime Care

We make it easy to exchange, return, or repair your piece—because smart love should come with smart protection.

For full details, visit our Returns & Lifetime Care page.

Packaging & Gifting

This isn’t just a box. It’s a moment.

Why Satéur?

This isn’t tradition. It’s transformation.

Satéur is the smart, trusted alternative to overpriced diamonds—chosen by 100,000+ customers across 150+ countries.

Couldn’t find what you were looking for?

Need help? We’ve got you.

Fill out the form below and our team will get back to you as soon as possible—because smart love deserves smart support.

Or email us directly

info@sateur.com

We’re available Monday to Friday, 9am–5pm, and Saturday, 10am–6pm (closed Sundays & holidays).

We’ll respond within 24–48 hours.

The New Diamond Standard®
It looks like a $10,000 diamond—but costs less than a night out. Satéur is changing the rules of engagement.
We put it next to a real diamond—and couldn’t tell the difference. Satéur might be the smartest sparkle in jewelry.
Satéur isn’t just selling rings. It’s building a movement for couples who want meaning over markup.