Frequently Asked

Questions, answered.

Everything about your Satéur — orders, shipping, packaging, care, and the Maison itself. If you don't find your answer here, our team is one note away.

Section 01

Ordering & Product Info.

It's our signature concept: a ring that looks like a $10,000 diamond — but costs just 1%. No debt. No compromise. Just brilliance.
Our exclusive lab-crafted gem — engineered to look identical to a $10,000 diamond. Visually flawless, D–F color grade. This is The New Diamond Standard®.
We offer a range from 1.00 to 12.00 carats depending on the style, with most signature rings available in 1, 2, and 3 carats.
Use our ring sizing guide or request a free ring sizer. If it's not a perfect fit, we offer easy, free exchanges.
Our core pieces are crafted with 8-layer 18K gold or white gold plating — up to 5x thicker than standard. Select lab diamond pieces are available in solid 18K gold.
Section 02

Shipping & Delivery.

Yes. We ship to over 150 countries through trusted global couriers.
Standard: 7–12 business days to craft + 3–10 days for shipping (based on country).
Express: 5–7 days to craft + 2–7 days for shipping. Choose at checkout.
Yes — tracking is available upon request. Email us at info@sateur.com once your order ships.
Yes — if your order hasn't shipped yet. Email us immediately with your order number.
We'll make it right. Just contact us and our team will assist you.
Section 03

Returns, Exchanges & Lifetime Care.

No stress — we offer free size exchanges to ensure a perfect fit.
Love it or return it. You can request a return within 30 days (excluding custom diamond pieces).
We cover manufacturing defects forever — plus offer lifetime repair services at a minimal fee.
A one-time $79 upgrade for no-questions-asked repairs, replacements, and full coverage (excluding diamonds and solid gold). Available within 90 days of your order.
Section 04

Packaging & Gifting.

Every Satéur piece is handcrafted, sealed in a protective travel case for hygiene and safety, then placed into our signature LED-lit orange box for a show-stopping reveal.
Yes. Each ring is first secured in a sealed case (perfect for travel or gifting), then placed in our iconic orange box that glows when opened.
At this time, we do not offer custom gift notes — but trust us, the unboxing speaks for itself.
Yes. Our outer shipping box is plain and unbranded, so surprises stay safe until the reveal.
Absolutely. No extra wrapping needed — just open and shine.
Section 05

Why Satéur?

It's Satéur's smarter standard — flawless brilliance, conflict-free gems, and iconic design without the markup.
No — and that's the point. Satéur Gems® and our top 0.1% moissanite are engineered to look flawless without the cost or compromise. For those who want a certified lab diamond, we offer that as well.
We don't sell markup. We sell meaning. By skipping the diamond hype and middlemen, we deliver flawless brilliance for just 1% of the price.
We're not a jewelry brand. We're The 1% Ring® — a smarter, story-driven way to celebrate love without compromise. Join the Smart Engagement Club® and rewrite the rules.
Yes — over 100,000 customers in 150+ countries have chosen Satéur. We offer a 30-day return policy, global delivery, and Lifetime Satéur Care.
Absolutely. Many customers choose Satéur for personal milestones, travel rings, or meaningful gifts — because brilliance isn't just for proposals.
Need help?

We've got you.

Our team responds within 24–48 hours, Monday to Friday. Saturday inquiries answered first thing Monday.

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