Privacy Policy

Effective Date: 2019/09/21

This website is operated by Satéur®, a brand owned by Red Earth Group Limited, headquartered at 1010, W50, 50 Wong Chuk Hang Road, Hong Kong. For any privacy-related questions or requests, please contact us at privacy@sateur.com.

1. What We Collect

When you interact with our website—by browsing, shopping, subscribing, or commenting—we collect certain information:

Personal Information:

- Name, email, phone number
- Billing and shipping address
- Payment details (processed securely via Stripe, PayPal, or Shopify Payments)
- Order history and tracking information

Technical Information:

- IP address, browser type, device type
- Cookies and usage data (for analytics and advertising)

Comment and Media Data:

- If you leave a comment, we collect the data shown in the form, your IP address, and browser user agent.
- If you upload images, avoid including location data (EXIF GPS), as this can be extracted by site visitors.

 

2. Why We Collect It

We collect your data to:

- Process and fulfill orders
- Provide support and customer service
- Send order confirmations and updates
- Offer personalized product recommendations and ads
- Analyze website traffic and improve our services

We do not sell your data. Ever.

 

3. Legal Basis for Processing

If you are in the EU or UK, we process your data based on:

- Your consent (e.g. email marketing)
- Contractual necessity (e.g. fulfilling your order)
- Legal obligations
- Legitimate interest (e.g. fraud prevention, website analytics)

 

4. Who We Share It With

Your data is only shared with trusted partners necessary to operate our business:

- Payment processors (e.g. Stripe, PayPal)
- Shipping providers (e.g. DHL, USPS)
- Marketing and analytics (e.g. Omnisend, Google Analytics, Meta/Facebook, TikTok)

These partners process data only as needed and under strict confidentiality agreements.

 

5. Cookies & Tracking

We use cookies to remember preferences, track performance, and personalize ads. You can adjust your cookie preferences through your browser or visit [youradchoices.com](https://youradchoices.com) to manage personalized advertising.

Cookies include:

- Login/session cookies
- Analytics cookies
- Ad tracking pixels (e.g. Facebook, Google)

 

6. Your Rights

Depending on your location, you may have the right to:

- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent for marketing

To exercise any of these rights, email us at privacy@sateur.com.

 

7. Data Retention

We retain your data only as long as necessary to fulfill your order, comply with legal requirements, and resolve disputes. Comment metadata is kept indefinitely. Account holders can access, edit, or delete their data anytime.

 

8. International Transfers

Because we operate globally, your data may be transferred outside your country (e.g. to the U.S., Europe, or Asia). We ensure appropriate safeguards are in place for international data transfers.

 

9. Children

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

 

10. Changes to This Policy

We may update this Privacy Policy occasionally. The revised version will be posted here with a new effective date. Continued use of the site implies acceptance of the updated terms.

 

11. Contact Us

For privacy-related questions or requests:
Email: privacy@sateur.com
Address: Red Earth Group Limited, 1010, W50, 50 Wong Chuk Hang Road, Hong Kong

 

Satéur®. Smarter, safer, and more respectful of your privacy.