Every Satéur piece is handmade on demand — using the finest materials, whether pure gold or 8-layer 18K white-gold-plated 925 silver. We don't mass-produce. We craft with precision. That takes time. It's worth the wait.
Crafted to order.
Your order goes through multiple stages: cutting, polishing, setting — each step executed with intention. Once complete, it's shipped to over 150 countries through trusted courier networks.
Your estimated delivery window is shown at checkout and emailed after placing your order.
Standard vs Express.
Standard Delivery
- Currently free (normally USD $8.97)
- Production time: 7–12 business days
- Delivery to the U.S.: 3–5 business days
- Delivery to other countries: 7–10 business days
Express Delivery
- USD $27.83
- Production time: 5–7 business days
- Delivery to the U.S.: 2–3 business days
- Delivery to other countries: 5–7 business days
See the side-by-side card comparison below for a full breakdown of what each tier includes.
Worldwide shipping.
We partner with regional and global couriers to deliver to 150+ countries. The courier assigned to your order depends on your destination and chosen tier:
| Country | Courier |
|---|---|
| United States | FedEx · USPS |
| Canada | Canada Post |
| France | La Poste |
| Spain | Correos |
| Netherlands, Belgium, Luxembourg | DHL Netherlands |
| Portugal | CTT |
| Denmark | Bring |
| Sweden | DHL · MTD |
| Romania | Post Romania |
| Country | Courier |
|---|---|
| United Kingdom | Royal Mail |
| Australia | Australia Post · Fastway |
| Germany | DHL Germany |
| Italy | Poste Italiane · GLS |
| Norway | Posten Norge |
| Austria, Czech Republic, Poland, Hungary | DPD |
| Finland | Posti |
| Ireland | An Post |
| Ukraine | Ukrposhta |
Specific routing can vary by season, capacity, and destination. We always select the most reliable available courier for your country.
Customs & duties.
International shipments may incur customs duties or import taxes depending on your country's laws.
- Customs/duty fees are the responsibility of the recipient and are not included in the order total
- Most orders ship under low-value or jewelry-specific tariff categories — duties are typically modest
- For high-value purchases, we recommend checking your country's import threshold
- If you refuse the package due to customs charges, return shipping fees apply
Tracking your order.
Tracking is available upon request. Once your order ships, email info@sateur.com with your order number and we'll send the tracking link directly.
You can also reply to your order confirmation email at any time to request a status update.
Things to know.
- All items are made to order — production time begins after payment is confirmed
- Deliveries arrive during standard business hours (Mon–Fri, 9am–5pm)
- We ship worldwide to 150+ countries
- Shipping address can be changed before the order ships — email us promptly with your order number
- If your item is lost or damaged in transit, we'll make it right — see the Returns Policy
- Some destinations may experience seasonal delays around major holidays (Christmas, Lunar New Year)
Delivery FAQ.
When will my order ship?
After crafting, your piece will ship within 7–12 business days (Standard) or 5–7 business days (Express). Shipping time varies by country.
Do I get tracking info automatically?
Tracking isn't automatic. Request it anytime by emailing info@sateur.com.
Can I change my shipping address?
Yes — if your order hasn't shipped. Email us as soon as possible with your order number.
What if my item is lost or damaged in transit?
We'll make it right. Contact us immediately if something's wrong upon delivery.
Are Satéur products really made to order?
Yes. Every ring, necklace, or earring is made just for you, from scratch.
Can I rush my order?
Choose Express Delivery at checkout for faster production and shipping.
Contact.
For questions about your delivery, email info@sateur.com. We respond within 24–48 hours, Monday to Friday.
