Smart sparkle starts with trust. If you're not 100% happy, we'll make it right.
30-Day Money-Back Guarantee.
See the difference — or keep your money.
Our gems are engineered to match the sparkle of $10,000 diamonds — to the naked eye. If you're not convinced, compare them side-by-side with any natural diamond. If you notice a visible difference, we'll refund you.
How it works
- Request a refund within 30 days of receiving your order
- Share a photo of your Satéur piece next to a diamond of the same cut
- Return your item in original packaging
A USD $19 service fee applies for all returns (covers restocking and inspection). Shipping costs from your original order will also be deducted.
30-Day No-Hassle Satisfaction Guarantee.
Too good to be true? Try it anyway.
Every piece is made to order, but if it's not what you hoped for, send it back — no questions asked.
How it works
- Purchase directly from sateur.com between Aug 1, 2022 and Dec 31, 2026
- Notify us on the same day you order at info@sateur.com with subject: "30 Day Satisfaction Guarantee"
- Try it for up to 30 days. If you're not satisfied, request a refund via the same email chain
- Return the item (with original packaging) via a trackable mail service within 45 days
Refunds will be issued once the item is received and inspected.
Returns & Exchanges.
Wrong size? Changed your mind? We've got you.
You can request a size exchange or store credit within 90 days. Items must be unworn, with tags, and in original packaging.
To start a return or exchange
- Email info@sateur.com with subject: "Refund/Exchange Request"
- Specify your request (refund or exchange, and new size/product if applicable)
- Ship your item using a trackable mail service to the address we provide
The same service fees apply as the Money-Back Guarantee section above.
For damaged, wrong, or missing items.
If your order arrived damaged, incorrect, or incomplete:
- Contact us within 7 days of delivery with photos or video
- If approved, we'll send a replacement or offer store credit
- You may be asked to return the original item
We do not charge a restocking fee for errors on our part.
Service fees.
Service fees cover restocking, inspection, and reprocessing of returned items.
- USD $19 for standard returns (925 silver, plated items)
- USD $179 for 18K gold items (covers reprocessing and materials)
Shipping charges (non-refundable)
- USD $8.97 for Standard Shipping
- USD $27.83 for DHL/UPS Express
Important notes.
- We do not accept returns for custom pieces, altered items, or sale items
- Refunds and exchanges are only valid for purchases made directly on sateur.com
- Items resized or modified by anyone other than Satéur are not eligible
- Shipping delays do not qualify for refund — our pieces are shipped globally from multiple warehouses and timing may vary
- Do not reject the delivery — unclaimed packages are not eligible for refunds
Frequently asked.
Can I return without original packaging?
No — original packaging is required for all refunds and exchanges.
Can I return a gift?
Only the original purchaser can initiate a return.
Are returns free?
Shipping and service fees apply. See the policy above.
What if I miss the 30-day deadline?
You may still qualify for store credit or exchange within 90 days if the item is unused.
Contact.
To start a return or refund request, email info@sateur.com. We respond within 24–48 hours, Monday to Friday.
