Politique d'expédition
Crafted to order. Delivered with care.
Every Satéur piece is handmade on demand, using the finest materials—whether it’s pure gold or 8-layer 18K white gold-plated 925 silver. We don’t mass-produce. We craft with precision. That takes time, and it’s worth the wait.
Your order goes through multiple stages: cutting, polishing, setting—each step executed with intention. Once complete, it’s shipped to over 150 countries through trusted courier networks.
Delivery Options
Standard Delivery
- Currently free (normally USD$8.97)
- Production time: 7–12 business days
- Delivery to the U.S.: 3–5 business days
- Delivery to other countries: 7–10 business days
Express Delivery
- USD$27.83
- Production time: 5–7 business days
- Delivery to the U.S.: 2–3 business days
- Delivery to other countries: 5–7 business days
Your estimated delivery window is shown at checkout and emailed to you after placing your order. For updates or to request tracking, contact info@sateur.com.
Things to Know
- All items are made to order
- Deliveries arrive during standard business hours (Mon–Fri, 9am–5pm)
- We ship worldwide
- Tracking is available on request
- International shipments may incur customs duties or import taxes depending on your country’s laws
Delivery FAQs
When will my order ship?
After crafting, your piece will ship within 7–12 business days (Standard) or 5–7 business days (Express). Shipping time varies by country.
Do I get tracking info?
Tracking isn’t automatic. Request it anytime by emailing info@sateur.com.
Can I change my shipping address?
Yes—if your order hasn’t shipped. Email us as soon as possible with your order number.
What if my item is lost or damaged in transit?
We’ll make it right. Contact us immediately if something’s wrong upon delivery.
Are Satéur products really made to order?
Yes. Every ring, necklace, or earring is made just for you, from scratch.
Can I rush my order?
Choose Express Delivery at checkout for faster production and shipping.
Smart sparkle starts with thoughtful delivery.
From craftsmanship to doorstep, we deliver more than jewelry—we deliver a statement.